FIG Access Basic
$15/mo1 of 6 included
- Resident Services Fee
For residents
Here to make home easy.
Pay rent, get repairs scheduled, and find answers to common questions. Can't find what you need? Email info@figpminc.com and your Resident Specialist will help.
Pay rentCard, bank or cash pay code through the resident portal. Set up auto-pay here too.Open resident portal →
Request maintenanceSubmit a work order in Property Meld. Add photos so we can send the right vendor.Open Property Meld →
Emergency after hours?Major leaks, fire, gas smells, no heat in winter or anything dangerous. Call our emergency maintenance line right away.(865) 344-1131
Meet with usBook a 20-minute in-person appointment with our team.Book a time →
FIG Access
Your resident program, your choice of plan
FIG Access comes with your lease. Pick the plan that fits you when you sign. Each tier includes everything in the one before it, so moving up just adds more.
- Chosen at lease signing
- Billed monthly with rent
- Each tier builds on the last
GlazdRenters insuranceLearn more →
CredHubCredit reporting and renter perksSee perks →
GravyCash back toward a homeLearn more →
FIG Access Essential
$30/mo3 of 6 included
- Resident Services Fee
- Renters insurance coverage
- Credit reporting and renter perks
FIG Access Plus
$40/mo5 of 6 included
- Resident Services Fee
- Renters insurance coverage
- Credit reporting and renter perks
- Pest control
- Gravy Rewards
FIG Access Unlimited
$50/mo6 of 6 included
- Resident Services Fee
- Renters insurance coverage
- Credit reporting and renter perks
- Pest control
- Gravy Rewards
- HVAC air filter delivery
Inside FIG Access
Resident Services Fee
Keeps your account, lease and resident support running smoothly.
Renters insurance coverage
Personal liability and contents coverage through Glazd, with no separate policy to manage. Learn about Glazd →
Credit reporting and renter perks
On-time rent is reported through CredHub to help build your credit, plus access to renter perks. See community perks →
Pest control
Up to 4 visits a year for approved pests, scheduled when you need one, at no extra cost.
Gravy Rewards
Earn cash back on the rent you already pay and put it toward a future down payment. Learn about Gravy →
HVAC air filter delivery
Right-sized air filters delivered on a schedule, so you never have to remember.
Questions about your plan?Your FIG Access tier is listed in your lease addendum. Charlie is available around the clock for questions and emergency maintenance reporting, or reach out to your property manager.
Text Charlie: (865) 344-1131
Tips for renting well
Short videos on caring for your home, building credit, budgeting for rent, and knowing your rights and responsibilities as a renter.
New videos are on the way. Check back soon.
Resident FAQ
Answers to common questions
Rent and payments
When is rent due?
Rent is due on the 1st of every month unless your lease says otherwise. Tennessee allows a 5-day grace period, which ends on the 6th (or the next business day). After that, a one-time 10% late fee is added.
How do I pay rent?
Pay online in the resident portal with a credit or debit card, or use the pay code option to pay cash at a local retailer.
Can I set up automatic payments?
Yes. Turn on auto-pay in your resident portal so you never miss a due date.
What is the End-of-Month Payment Plan?
If you don't carry a balance from the previous month, you can enroll so rent can be paid as late as the last day of the month, with the 10% late fee applied. A 14-day notice is still issued on the 6th as required, but we agree not to file for eviction unless rent is still unpaid after the last day of the month. Ask your Resident Specialist at the start of the month, or fill out the form we send you. FIG may end the plan if needed.
Maintenance
How do I submit a maintenance request?
Log in to Property Meld and submit a work order.
What counts as an emergency?
Major leaks, a refrigerator that stops working, fire, gas leaks, or anything that poses immediate danger. Call our emergency maintenance line after hours: (865) 344-1131.
Do I need to be home for repairs?
Not unless you ask to be. Our team can enter with a key and will always knock first. You'll be notified in advance unless it's an emergency.
Can I refuse entry for maintenance or inspections?
No. Your lease gives us the right to enter with proper notice, or without notice in an emergency. Refusing entry may be a lease violation.
Living here
Are pets allowed?
Pet policy varies by home, so check your listing or email info@figpminc.com. Emotional support animals are permitted with proper documentation. Restricted breeds: Doberman, Pit Bull, Chow, German Shepherd, Rottweiler, Boxer and Great Dane. There's a minimum $300 non-refundable pet fee and $25 per pet per month in pet rent, which may vary by property.
Can someone move in with me?
Yes. They'll need to apply online and pay the $60 fee for a criminal and eviction background check (we don't check their income or credit). Let your Resident Specialist know once they apply. After approval we'll add them to the lease. FIG may deny an application based on the report.
Can I paint or decorate?
Removable hooks and minor decor are usually fine. Painting or any permanent change needs written approval first.
Does FIG accept Section 8?
Yes, at most units. Your voucher must be approved for the rent amount the owner requests, and we can't charge one amount on the lease while you pay more or less.
Leases and moving
Can I transfer to another FIG home?
Transfers may be possible after your first lease term, based on availability and good standing. We may re-verify income, and new lease terms may apply. Current residents get priority over new applicants.
I need to break my lease. What do I do?
Start by talking with your Resident Specialist so they can review your lease and set up a move-out plan. Send your notice to vacate in writing to info@figpminc.com and include your reason for moving.
When will I get my security deposit back?
Within the time Tennessee law requires, usually about 30 days after move-out, minus any charges for damage or unpaid rent.
What our residents say
“AC went out and my wife is 37 weeks pregnant Fig was extremely quick at getting the vendor out to my unit to fix the problem!”
“I've rented from fig properties for over 3 years and have no issues with them when something needs to be fixed they are on it …”
“Whenever I need something done they are always there within 2 days.”
“Easy to use, fast responses, schedules on your time on maintenance. … Leasing manager Cassidy very friendly and responsive.”
“They make the moving process easy and stress free. They help setup all utilities for you …”
Still have a question?
Email info@figpminc.com or call (865) 296-0358.